This FAQ summarizes Marklo’s data handling, security, and privacy practices for customers evaluating or using the platform. It is a plain-language companion to Marklo’s formal policies.
Data Access & Integrations
What third-party platforms does Marklo integrate with?
What can Marklo see or do within those platforms?
How does Marklo access our data, technically?
What specific data does Marklo access?
What is the end-to-end data flow?
How Marklo Uses Your Data
Does Marklo sell or share our data with third parties?
Can Marklo generate aggregated or de-identified data from our account?
AI and Model Training
Is our data used to train AI models?
Who owns the outputs Marklo generates for us (emails, creative assets, analyses, reports)?
Can I connect an AI assistant like Claude to my Marklo data?
Security
What encryption standards does Marklo use?
How is access to our data controlled internally?
Does Marklo use pseudonymization?
Does Marklo hold SOC 2, ISO 27001, or similar certifications?
Data Retention & Deletion
How long does Marklo keep our data?
What happens to our data when we cancel or the relationship ends?
Your Rights
How can we (or our end users) request access to, correction of, or deletion of personal data?
Can Marklo stop processing, correct, or export specific data on request?
Incident Response
How does Marklo detect and respond to security incidents?
Change Management
How does Marklo manage changes to its platform?
Subprocessors
Who are Marklo’s subprocessors, and how are they vetted?
Have a question this FAQ doesn’t answer? Reach out to hello@marklo.ai and we’re happy to walk through specifics, or to share the underlying policy documents referenced above.